Terms and Conditions of Use
1. Seller
This online store is operated by Red Cookie OÜ.
Reg. No.: 16080596.
Legal address: Kaupmehe 8, 10114 Tallinn, Estonia.
Email: [email protected]
2. Scope
These Terms apply to all purchases made via the website.
The website is intended for consumers (B2C) only.
Business customers are not supported via this website.
3. Products
The store sells Akfix branded construction chemical products.
Product descriptions are informative only.
Product images may differ from the actual product.
4. Prices and Payment
All prices are shown in EUR and include VAT.
The total order cost, including delivery, is shown at checkout.
Accepted payment methods:
– Credit/debit card.
– Bank transfer.
Card payments are charged immediately.
Bank transfer orders are processed after payment receipt.
5. Orders
An order becomes binding after successful payment.
The seller may refuse or cancel an order if legally required.
6. Shipping and Delivery
Delivery is available only within Estonia.
Orders are delivered via Omniva parcel services.
Delivery times shown at checkout are estimates.
Delivery fees are shown during checkout.
Risk of accidental loss transfers to the consumer upon physical receipt of the goods.
7. Right of Withdrawal
Consumers have the right to withdraw within 14 days.
The period starts from the day the goods are received.
The right of withdrawal does not apply to opened or used chemical products for safety reasons.
8. Returns and Refunds
Returned goods must be unused and in original packaging.
Refunds are made within 14 days after receiving returned goods.
Return shipping costs are borne by the consumer.
Defective or incorrect goods are refunded in full.
9. Defective Goods and Warranty
Damage caused by improper use is excluded.
10. Safety and Use
Products are professional chemical products.
Users must follow product instructions and Safety Data Sheets (SDS).
The seller is not liable for damage caused by misuse.
11. Liability
The seller is liable only to the extent required by law.
Indirect or consequential damages are excluded where permitted.
12. Personal Data
Personal data is processed in accordance with GDPR.
Details are provided in the Privacy Policy.
13. Governing Law and Disputes
These Terms are governed by Estonian law.
Consumers may contact the Estonian Consumer Disputes Committee.
Courts of Estonia have jurisdiction.
14. Language
The English version prevails in case of discrepancies.